Position Summary

The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, performing responsibilities outside the guestrooms, guest service & satisfaction, & individual effectiveness.

Primary Responsibilities

• Load carts with all necessary supplies

• Turns off all electricity (heating or cooling set to fan or cool setting )

• Strips all beds in checked-out rooms & drops all dirty linens to the laundry Turns off all lights, strips beds, & drops all dirty linens to the laundry on all new checked-out rooms immediately

• Cleans the cart & ensures that all bottles are correctly labeled; paces himself/herself so that rooms are being cleaned in accordance with company time constraints

• Make beds properly

• Vacuums & sweeps carpets & floors

• Mop floors

• Dust, brush, polish, & vacuum furniture

• Dust & clean room decorations, appliances, & structural surfaces (i.e. wall fixtures, window sills, vents, etc.)

• Clean showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies

• Inspect rooms for safety hazards & for the operating conditions of equipment

• Check for damaged linens

• Report lost & found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor

• Prepare rooms for guest arrivals & responds to special guest requests (i.e. delivering newspapers or cleaning a spill)

• Maintain cleanliness of storage rooms & stocks cart

• Remove & empties linens from housekeeping cart into laundry cart & sends to laundry

• Record room status on work assignment sheets

• Other duties as assigned

Education/Experience

• High school diploma or GED preferred
• Previous hotel housekeeping experience preferred
• Attention to detail
• Previous customer service experience preferred

Physical Requirements

• Walking and standing for long periods of time (approximately 5 - 6 hour shifts)
• Pushing a vacuum cleaner
• Bending, Stooping, Kneeling
• Lift mattresses and arrange furniture
• Loading and unloading supply cart